Responsible Gaming
Gaming Should Be Entertainment
At BitStarz, we believe that online gaming should be an enjoyable form of entertainment, not a way to earn money or solve financial problems. It's important to approach gaming with a responsible mindset and to only spend what you can afford to lose.
Remember: the house always has an edge in casino games. Outcomes are determined by random number generators, and no strategy can guarantee wins. Play for fun, not for profit.
Age Verification
By using BitStarz, you confirm that you are at least 18 years of age or the legal gambling age in your jurisdiction in Australia, whichever is greater.
We take underage gambling seriously and employ strict verification procedures to prevent minors from accessing our platform. If you are under the legal age, please do not register or attempt to gamble.
Warning Signs of Problem Gambling
If you recognise any of the following signs in your own behaviour, it may be time to seek help:
- Gambling with larger amounts than intended or for longer periods
- Repeatedly trying to cut back or stop gambling without success
- Chasing losses by gambling more to recover money lost
- Hiding gambling activities or lying about the amount of time or money spent
- Gambling to escape problems, anxiety, depression, or other negative emotions
- Neglecting work, family, relationships, or hobbies due to gambling
- Borrowing money or using savings to finance gambling
- Experiencing anxiety, irritability, or restlessness when unable to gamble
- Having arguments with family or friends about gambling habits
- Experiencing financial problems as a result of gambling
If you identify with any of these signs, please reach out for support immediately.
Self-Help Tools & Responsible Gaming Features
BitStarz provides several tools to help you maintain control over your gaming:
- Deposit Limits: Set maximum amounts you can deposit over a specified period (daily, weekly, or monthly)
- Loss Limits: Set maximum amounts you are willing to lose during a gaming session
- Reality Checks: Receive notifications at regular intervals reminding you how long you have been playing
- Session Timeouts: Automatically log out after a set period of inactivity
- Self-Exclusion: Voluntarily exclude yourself from your account for a specified period
We encourage all players to use these tools to help manage their gaming behaviour. You can access these settings in your account preferences at any time.
Support Organisations & Helplines
If you or someone you know is struggling with problem gambling, help is available. Please contact one of the following organisations:
Australia
- Gambling Help Online
Website: www.gamblinghelponline.org.au
Free and confidential counselling and support for Australians affected by problem gambling - Lifeline Australia
Phone: 13 11 14
24/7 crisis support and suicide prevention service
United Kingdom
- GamCare
Website: www.gamcare.org.uk
Free support, advice, and counselling for problem gamblers - GamStop
Website: www.gamstop.co.uk
National self-exclusion scheme for online gambling
Canada
- Responsible Gambling Council
Website: www.responsiblegambling.org
Evidence-based resources and support for problem gambling
United States
- National Council on Problem Gambling
Website: www.ncpgambling.org
National helpline: 1-800-522-4700
Free and confidential help for problem gamblers
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Telephone: 0800 1 372 374 (free hotline)
Support and information on problem gambling in German language
If You Need Help
If you believe you have a problem with gambling, please seek help immediately. Problem gambling is a serious issue that can affect your mental health, relationships, and financial wellbeing.
Reaching out is a sign of strength, not weakness. The organisations listed above provide free, confidential, and professional support to help you regain control.
You can also contact BitStarz customer support to request self-exclusion or to discuss responsible gaming options available to you.